Frequently Asked Questions

Everything you need to know about your Dulce Store Paris experience.

How long does shipping take within Europe?

Standard shipping within Europe typically takes 3 to 5 business days. Express options are available at checkout for delivery within 48 hours.

What is your return policy for seasonal collections?

We offer a 14-day return window from the date of delivery. Items must be unworn, with all original tags attached and in their original packaging.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your shipment in real-time.

Are your materials sustainably sourced?

At Dulce Store Paris, we prioritize ethical craftsmanship. 80% of our current collection is made from organic cotton, recycled polyester, or certified sustainable fabrics.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.

How do I find my correct size?

Each product page includes a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.